The Challenge
The owner was managing appointments across four locations through a mix of Instagram DMs, text messages, and a single shared Google Calendar. No-shows were common, follow-ups never happened, and slow days stayed slow because there was no system to fill last-minute gaps.
The Outcome
We automated the full client communication workflow — booking confirmations, 24-hour reminders, no-show follow-ups, and a weekly slow-day promo sent to lapsed clients. No-show rate dropped by 60%. The owner stopped managing her phone and started managing her business.